Sears And Corporate Social Responsibility - 1336 Words

Sears and Corporate Social Responsibility Introduction At one time, Sears prided itself as â€Å"Where America Shops† by staying in touch with consumers and upholding high product, employer, and customer standards. Today, Sears is struggling to remain a prominent American retailer. The company’s present business model reflects a poor grasp of corporate social responsibility (CSR). Riddled with lawsuits, workplace issues, and a poor reputation with the US Equal Employment Opportunity Commission, the Sears consumers know today is undesirable. Lawsuits Product Lawsuits Several class-action lawsuits were recently filed against Sears and Whirlpool regarding certain Kenmore and Whirlpool front-loading washing machines sold between 2004 and 2006. These cases were filed after hundreds of customers reported mold growing in the unit, costing customers hundreds of dollars in either repairs or unit replacements. An estimated 450,000 Kenmore washing machines are affected. Sears denies any negligence in the case. While this problem lowers Sears’s consumers’ customer satisfaction expectations, cases like this are routine amongst large retailers. An example of good CSR following an incident like this would be to admit fault and offer the affected consumers compensation for their troubles. Because Sears denies fault in the case, consumers were forced to file a class-action lawsuit in order to receive compensation. These actions reflect Sears’s recent inattention to customers’ interests, furtherShow MoreRelatedSears And Corporate Socia l Responsibility1272 Words   |  6 PagesSears and Corporate Social Responsibility Introduction At one time, Sears prided itself as â€Å"Where America Shops† by staying in touch with consumers and upholding high product, employer, and customer standards. Today, Sears is struggling to remain a prominent American retailer. The company’s present business model reflects a sub-par grasp of corporate social responsibility (CSR). Riddled with lawsuits, workplace issues, and a poor reputation with the US Equal Employment Opportunity Commission, theRead MorePESTEL Analysis of K-Mart1267 Words   |  6 Pageskey factors and trends in broader society. PESTEL Analysis gives a business the ability to break down the general environment into six different categories: Political, Economic, Social, Technological, Environmental, and Legal. By analyzing and studying each area, a company can create a strategy that most benefits them. Sears and K-Mart are two retail businesses that can gain from understanding the general environment through PESTEL Analysis. They could use it bad. On e way to take a step forward isRead MoreMacys Past Performance Marketing Analysis1160 Words   |  5 PagesEvaluate the companys past performance marketing their product using the six pillars of the marketing code of ethics honesty, responsibility, caring, respect, fairness, and citizenship. Macys is one of the premier retailer franchises within the United States. To begin, Macys Inc. is one of the nations largest and well known department store chains. Started over 150 years ago, Macys has continually generated excellent returns for its shareholders and employees. Currently, in the midst of aRead MoreSears, Roebuck, and Co. the Auto Center Scandal2644 Words   |  11 PagesSEARS, ROEBUCK, AND CO. THE AUTO CENTER SCANDAL History and Introduction of Sear, Roebuck, and Co. Sears, Roebuck and Co began in the 19th century and sold farm supplies and consumer items as a small mail order company. The first Sears retail store opened up in Chicago on the 2nd February 1925 in the building named the Merchandise. This store had included a soda fountain and an optical shop. The first detached and separate retail store opened up on the 5th October 1925 in a city called EvansvilleRead MoreWhat is an organizational culture? Explain both how the culture of an organization might evolve and why an understanding of organizational culture is important?1577 Words   |  7 Pagesbe concerned with the way the leader started the organization; his drive, his vision and the band pioneers that surrounded him. (Clark,1972). There is the element of myths surrounding some of the organizational stories. The stories may present the social prescription of how things are done here. An example is at Hewlett-Packard. The stories surrounding Bill and Dave were stories that emphasized an d legitimated the management philosophy of the company. Hewlett-Packard was founded in the 1940s in theRead MoreWalmart Profile Essay734 Words   |  3 PagesOrganizational Profile: Wal-Mart Wal-Mart is the largest retailer in the world. The position Wal-Mart holds gives the company a large responsibility to contribute to the community that supports the stores. As an organization Wal-Mart owes its success to the stake holders of their business. Wal-Mart requires the community to continue business operations, Trevino and Nelson state that â€Å"a major stakeholder in business must be the communities of which corporations and other organizations are a part†Read MoreSocial Responsibility And Business Ethics Essay1470 Words   |  6 Pagesrole of social responsibility in business organizations and society. This paper will compare similarities and differences between Cohen’s perspective on social responsibility to the social responsibility and business ethics theories of Drucker and Milton Friedman. Furthermore, this paper will provide a frame of reference on corporate social responsibility and business ethics presented in other research. Social Responsibility Defined Cohen, 2009 wrote in his article that Drucker defined social responsibilityRead MoreCorporate Social Responsibility : Milton Friedman1083 Words   |  5 Pagespreached against corporate social responsibility as a goal to American businessman. His concepts, and arguments, has been their foundation for fiscal success thereby generating end-profit for shareholders. However, over the past 40-years, financiers have realized not only do they owe earnest to their shareholders but also their customers. The government and society have both found roles to play in the future of big business in America. That-being, corporate social responsibility (CSR) has provenRead MoreThe Relationship between Large Retailers in Developed Countries with Factories in Developing Countires1747 Words   |  7 Pagesand use others’ resources that may not be as readily available in the company’s home country. The Tuba Group, a garment exporter based in Bangladesh, is a major manufacturer for large re tailers based in the United States such as Walmart, K-Mart, and Sears (Inkpen, 2013). Tazreens Fashion Limited, which is a subsidiary (also based in Bangladesh), owned a factory located near the capital of Bangladesh, Dhaka. The factory produced apparel items such as polo shirts, t-shirts, and jackets (Goodman, 2012)Read MoreGeneral Electric Under Jack Welch999 Words   |  4 PagesDescription: General Electric under Jack Welch        Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   GE should have applied their corporate social responsibility duty as stated by General Robert E. Wood in the Sears Annual report for 1936; he said â€Å"the chief constituencies of the company—customers, the public, employees, sources of merchandise supply, and stockholders. Stockholders being last as they could not attain their â€Å"full measure of reward† unless the other groups were satisfied first.† Ironically, after Welch’s retirement